CQC

Raffle Rules

St Helena Hospice is a company limited by guarantee registered in England and Wales Number 01511841. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU.

St Helena Hospice is the promoter of the Winter Raffle 2026.

St Helena Hospice Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 4685.

The draw takes place at the StarVale Head Office (St Helena Winter Raffle 2026, PO BOX 653, Galgate, Lancaster, LA2 0XB). StarVale Management & Technologies Ltd, is a registered External Lottery Manager licensed and regulated in Great Britain by the Gambling Commission under account number 3273.

Responsible person: Jill Moore.

Raffle Terms and Conditions:

  1. These Terms and Conditions are the rules of the Raffle. By entering the Raffle you agree to be bound by these Terms and Conditions. Any Raffle entry and participation instructions form part of these Terms and Conditions. Any entries not complying with these Terms and Conditions will not be valid.
  2. By playing the Charity Raffle, participants help contribute to funding the charity’s work, enabling it to deliver specialist palliative and end of life care to local people facing incurable illnesses across North East Essex, supporting them, their families, friends and carers.
  3. The Raffle is licensed and regulated by the Gambling Commission under the Gambling Act 2005 gamblingcommission.gov.uk Licence number 4685.
  4. The Charity wishes to conduct its Raffle in a fair and socially responsible way, and to endorse responsible gambling. We will review the terms and conditions annually as well as updating them as required by law from time to time.
  5. The responsible persons are Jo Clarke and Rosalynd Leclercq who may be contacted at the address on this page. The responsible persons are not eligible to play the Charity Raffle.
  6. Each chance in the raffle cost £2, with a maximum of 100 entries per Raffle.
  7. Only those tickets for which payment has been received are eligible for entry into the Draw. All those eligible will have an equal chance to win a prize. The identity of the person entering the Raffle must be clear on all Raffle tickets and/or response slips. Any ticket entries received which cannot be identified to an individual will not be entered into the draw and will be treated as a donation.
  8. Any monies for tickets that are over the maximum limit; over the entry total; or returned (paper tickets) after 6th March 2026 will not be entered but will be processed instead as a donation.
  9. To enter the draw, you must be aged 18 years of age or over. As of 25th June 2021, in line with the National Lottery, St Helena will not knowingly sell raffle chances to any individual under the age of 18 years. The Charity will, where appropriate, carry out checks to verify this requirement, if necessary, including seeking confirmation from relevant agencies that can provide such information.
  10. Should a prize winner be found to be under the age of 18 we will refund their money and withhold the prize, additionally the charity reserves the right to reclaim any prizes issued in error. Prizes are not transferable.
  11. Winners are selected at random via their unique ticket number. Ticket numbers can be found on both raffle stubs and main part of the ticket, and if ordered through the charity’s website – by enquiring fundraising@stshlena.org.uk and quoting your unique confirmation number provided at point of purchase.
  12. Results will be drawn on 13th March 2026 and we will attempt to contact winners by phone, where a number has been provided, within seven days where a phone number is not provided, we will then attempt to contact by email, then post within 14 days of the draw date. We reserve the right to withdraw winners who we have been unable to contact and select another winner.
  13. Full list of winners will be available on the St Helena Hospice website from 16 March 2026
  14. Entry is open to all residents of the UK (including the Charity‘s volunteers) but excludes: The Charity Trustees or Directors; or the Charity employees or third parties each directly involved in the administration or management of the Raffle, or with the ability to influence the Raffle results, including members of the same household.
  15. The draw will be managed on behalf of St Helena by StarVale Management & Technologies Ltd, PO Box 653, Galgate, Lancaster LA2 0XB, an External Lottery Manager licensed and regulated in Great Britain by the Gambling Commission. The draw will be managed on behalf of St Helena by StarVale Management & Technologies Ltd, PO Box 653, Galgate, Lancaster LA2 0XB, an External Lottery Manager licensed and regulated in Great Britain by the Gambling Commission.
  16. Winners must acknowledge their prize in order to claim. Winners will receive their prize by bank transfer in the post no later than fourteen days after the draw has taken place, addressed to the details of the player held by charity on the day of the draw.
  17. Any uncashed or unclaimed prizes will be deemed as a donation to the Charity after the period of six months.
  18. The Charity reserves the right to postpone any raffle draw for a period of no longer than fourteen days; in the event of an emergency. Details of any postponement will appear on the charity website.
  19. The Charity (the Licensee) reserves the right to modify, cancel, terminate or suspend the Raffle in whole or in part in the Licensee's sole discretion.
  20. Subject to clause 21, the Licensee shall not be liable for:
    1. Raffle entries or communications which are lost, stolen or delayed in the post, damaged or illegible, from which the prize winner or entrant cannot be identified, or which have insufficient postage (proof of posting is not proof of receipt);
    2. the Licensee's failure or inability to contact you and/or award any prize due to any errors, omissions or inaccuracies in the contact or bank details you have provided or your failure to update these if they change;
    3. loss or damage incurred by you in connection with your participation in the Raffle or your use of any prize;
    4. any interruptions or errors on or to the Website;
    5. technical hardware or software errors or failures or lost, faulty or unavailable network connections; or
    6. any failure or delay beyond the Licensee's reasonable control.
  21. If we are notified that a participant in the raffle is deceased, the charity will use all reasonable efforts to contact the personal representatives or executors of the entrant to establish their wishes in relation to any unclaimed prizes. If the charity is not able to contact the personal representatives or executors of the entrant, it will hold the funds for six months from the date we became aware the entrant was deceased. After this time, the funds will be deemed a donation to the charity.
  22. The personal representatives or executors may contact the charity to claim the funds at any time during the six-month period and, as long as they can provide any information the charity reasonably requires, the charity will then refund the funds. No interest will be payable in respect of monies refunded.
  23. The Charity will comply with the Data Protection Act 2018 (GDPR) requirements along with our data protection policy and procedures to protect your personal data.
  24. The exact likelihood of winning a prize in the raffle is dependent on the eventual number of participants and will therefore change each draw. We estimate the chance of a single ticket winning any prize in the Raffle is roughly 1:1,160.
  25. All profits from the raffle are used to fund the charity’s work.
  26. The Charity reserves the right to make changes to these rules and will publish any changes 28 days in advance on the charity website, as required by law.
  27. Winners will be invited to take part in publicity to promote the Raffle, however this is not a precondition of entering the draw and the winner reserves the right to anonymity.
  28. In line with The Gambling Commission Licence conditions and Codes of Practice Regulation 6.1.2, tickets cannot be purchased with a credit card. Any tickets that have been purchased with a credit card will not be entered into the draw and will be treated as a general donation to St Helena Hospice.
  29. The return of tickets to St Helena Hospice shops is not permitted. All tickets must be returned with payment directly to the fundraising office, Units 1-6, The Atrium, Wyncolls Road, Pheonix Square, Colchester, Essex, CO4 9AS.

Problem Gambling

Whilst we’d love as many people as possible to support us by playing the St Helena Winter Raffle 2026, helping members of the public gamble in a responsible way is even more important. Please make sure you bear the following in mind:

  1. Gambling should be entertaining and not seen as a way of making money
  2. Avoid chasing losses
  3. Only gamble what you can afford to lose
  4. Keep track of the time and amount you spend gambling
  5. If you need to talk to someone about problem gambling, then contact GamCare. GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted confidentially on their helpline on 0808 8020 133. You can also visit the GamCare website for more information and advice. gamcare.org.uk
  6. Please contact fundraising@sthelena.co.uk to let us know if you wish to be excluded from receiving any marketing regarding gambling products from the charity.

St Helena Hospice is licensed and regulated in Great Britain by the Gambling Commission under account number 4685. www.gamblingcommission.gov.uk. Must be 18 or over to play. Underage gambling is an offence. £2 per entry. Promoter: St Helena Hospice, Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. Responsible Person: Jill Moore. Registered Charity Number 280919. Registered Office: Myland Hall, Barncroft Close, Highwoods, Colchester, CO4 9JU. All prize winners are automatically notified - no need to claim. Any late entries will be treated as a donation. All proceeds to St Helena Hospice. Full terms & conditions, how proceeds are used 18+ and the likelihood of winning a prize can be found at: sthelena.org.uk/raffle

Based on previous years response rates, we project that, £13,922 will be raised from ticket sales in St Helena Winter Raffle 2026, with a projected 21.40% being spent on prizes, 51.40% on expenses and 27.19% being used to fund the work of St Helena Hospice

Based on the same projected ticket sales, the estimated likelihood of winning a prize will be, 1 in 1160.

If you’re worried about how gambling makes you feel, GambleAware can help www.gambleaware.org

This web page is hosted by StarVale Management & Technologies Limited which is licensed and regulated in Great Britain by the Gambling Commission under account number 3273.